Refund Policy

Introduction

Thank you for shopping at futurecellshop.com (“we,” “our,” or “us”). We are committed to ensuring your satisfaction with your purchase. This Refund Policy outlines the conditions under which you may return products and receive a refund.

Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

• The item must be damaged upon receipt.
• The return request must be made within 7 days from the date of purchase.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.

Products Covered

This policy applies to the following products purchased from our website:

• Mobile Phones
• Electronics

Process for Returns and Refunds

Initiating a Return

To initiate a return due to a damaged item, please contact our customer service team within 7 days of your purchase at:

• Email: contact@futurecellshop.com
• Phone: 

Provide your order number, a detailed description of the damage, and whether you would prefer a refund or an exchange. Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.

Shipping

We will cover the cost of return shipping for items that are damaged upon receipt. Please ensure the item is securely packaged to prevent further damage during transit.

Processing Refunds

Inspection

Once we receive your returned item, we will inspect it to verify the damage. We will notify you that we have received your returned item and the status of your refund after the inspection.

Approved Refunds

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Denied Refunds

If the item is not found to be damaged or if the return request is made after 7 days from the purchase date, the return will be denied, and the item will be sent back to you at your expense.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@futurecellshop.com or [Your Phone Number]. We will arrange for a return or exchange at no cost to you.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

futurecellshop.com
Email: contact@futurecellshop.com
Phone: [ 04 271 2277 ]
Address: [78F5+Q3V – Deira – Al Murar – Dubai], UAE

Thank you for shopping at futurecellshop.com. We value your business and are committed to providing you with high-quality products and excellent customer service.

Effective Date: [29/05/2024]