Return, Refund & Cancellation Policy

Effective Date: 24/02/2026
Website: https://futurecellshop.com/

Introduction

Thank you for shopping at FutureCell Shop (“we”, “our”, “us”), operated by FUTURE CELL ELECTRONICS TRADING L.L.C.

This policy clearly outlines the rights and responsibilities of customers (“Cardholders”) regarding returns, refunds, and cancellations.

By placing an order on https://futurecellshop.com/, you agree to the terms below.

1. Return Policy

We offer free returns for eligible requests submitted within 7 days of receipt. A return is eligible when:

The product was delivered damaged, defective or not working as intended.
The wrong product was delivered.
For change-of-mind returns, the product packaging has not been opened.
For change-of-mind returns, the product is unused, untampered, sealed and in original condition.
The item is returned in its original packaging with all accessories.
Proof of purchase (receipt or order confirmation) is provided.

We reserve the right to refuse any returned shipment if:

The product has been used.
The seal has been broken.
The item has been tampered with.
The return request is made after 7 days from delivery.

Eligible return collection or return shipping is free. Original paid express or same-day delivery fees are non-refundable unless the item is damaged, defective or incorrect.

2. Products Covered

This policy applies to products purchased from our website, including:

Mobile Phones
Electronics

3. Return Process

Step 1: Initiate Request

To initiate a return, contact us within 7 days of delivery:

Email: contact@futurecellshop.com
Phone: +971 56 913 3974

Provide:

Order number
Description of issue
Clear photos (if damaged or wrong item)
Preference for refund or exchange

Step 2: Authorization

Our team will issue a Return Merchandise Authorization (RMA) and provide return instructions.

Returns sent without prior approval may be rejected.

Step 3: Shipping the Item

We will arrange collection or provide prepaid return instructions for an eligible return.

Customers will not be charged return shipping for an approved eligible return.

4. Inspection & Approval

Once received, the product will be inspected.

You will be notified of:

Return approval
Return rejection

If approved, we will process the refund.
If denied, the item will be returned to you at your expense.

5. Refund Policy

Refunds will be issued only if the return conditions are fully met.

Refunds will be done only through the Original Mode of Payment.

Refund processing time:

Refunds will be processed within 10 to 45 days depending on the issuing bank of the credit card.

FutureCell Shop is not responsible for delays caused by banks or payment processors.

Original paid express or same-day delivery fees are non-refundable unless the product was damaged, defective or incorrectly delivered.

6. Cancellation Policy

Customers may cancel an order:

Anytime before the order has been shipped.
Before the product has been delivered.

If the order has already been shipped or delivered, the request will be treated under the Return Policy (7-day rule).

Once the product is delivered and accepted, cancellation is no longer possible. Only eligible returns under this policy will apply.

7. No Refund Situations

Refunds will NOT be issued if:

The product has been opened or used.
The product is returned without original packaging.
The product is damaged due to misuse.
The return request is made after 7 days from delivery.
The product is returned without approval.

All conditions are clearly communicated prior to purchase to prevent misunderstandings and disputes.

8. Damaged or Defective Items

If you receive a damaged or defective product:

We will arrange a replacement or refund at no cost to you, subject to inspection.

9. Contact Information

FutureCell Shop
Website: https://futurecellshop.com/
Email: contact@futurecellshop.com
Phone: +971 56 913 3974
Address: Shop No. 10, Al Zarooni Building, Behind West Hotel, Naif, Deira, Dubai 41416, United Arab Emirates